Shop regulations

ONLINE STORE TERMS AND CONDITIONS
SKLEPLUMEVIA.PL

version effective from: 20.08.2026

§1. GENERAL PROVISIONS

1. These terms and conditions, hereinafter referred to as the "Regulations", define the rules for using the online store available at skleplumevia.pl, including the rules for concluding sales contracts, order fulfillment, delivery, payment, withdrawal from the contract, and filing complaints.

2. The online store skleplumevia.pl is operated by:

• Lumévia Adrian Najder al. Marcina Kromera 25C, 51-163 Wrocław NIP: 8992788879, REGON: 364237409, e-mail address: sklep@lumevia.pl, phone: 733 190 120,

• hereinafter referred to as the "Seller".

3. Contact with the Seller is possible:

1. via e-mail: sklep@lumevia.pl – responses are provided on business days within 48 hours of receiving the message,

2. via phone number: 733 190 120 (during customer service hours provided on the Store's website),

3. in writing to the address: al. Marcina Kromera 25C, 51-163 Wrocław – correspondence is reviewed within 14 business days from the date of its receipt.

4. The Regulations are made available free of charge on the skleplumevia.pl website in a way that allows for their download, storage, and printing at any time. The Regulations are available in PDF format and as an HTML page.

5. Using the Store, including browsing the offer, requires familiarization with these Regulations. Placing an Order is equivalent to accepting the Regulations in the version applicable on the day the Order is placed.

6. The Seller conducts business in accordance with applicable Polish and European Union law, particularly regarding distance selling, consumer protection, and personal data protection.

§2. DEFINITIONS

The terms used in the Regulations mean:

1. Store – an online store run by the Seller at skleplumevia.pl, through which the Customer can conclude Distance Sales Contracts.

2. Customer – any natural person, legal person, or organizational unit without legal personality, to whom specific provisions grant legal capacity, using the Store, including browsing the offer, placing Orders, or concluding Sales Contracts.

3. Consumer – a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity, within the meaning of Article 22¹ of the Civil Code.

4. Entrepreneur with consumer rights (PNPK) – a natural person concluding an agreement directly related to their business activity, when the content of this agreement indicates that it is not of a professional nature for them, particularly resulting from the subject of the activity performed as specified in the CEIDG register.

5. Entrepreneur – a Customer who is neither a Consumer nor a PNPK, conducting business activity on their own behalf or acting on behalf or for an entrepreneur.

6. Order – a declaration of will by the Customer submitted using the order form available in the Store, aimed directly at concluding a Sales Agreement for Goods or Goods with the Seller.

7. Customer Account – an individual Customer panel available after registering in the Store, enabling the management of orders, personal data, delivery addresses, and the use of additional Store functionalities.

8. Sales Agreement – a contract for the sale of Goods concluded remotely between the Customer and the Seller through the Store, under the terms specified in these Regulations.

9. Goods – a product available in the Store's offer, which is the subject of a Sales Agreement, including physical products (e.g., cosmetics, physical vouchers) and digital products (e.g., electronic vouchers).

10. Cart – a software element of the Store, where the Goods selected by the Customer for purchase are visible, allowing for modification of the Order before placing it and a preview of the Order value.

11. Business Days – weekdays from Monday to Friday, excluding public holidays in the Republic of Poland.

12. Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Goods to the Cart, selecting a delivery and payment method, and providing data necessary for the fulfillment of the Order.

13. Checkout – the process of finalizing an Order, during which the Customer provides data necessary for the fulfillment of the Order, selects a delivery and payment method, and accepts the Regulations.

§3. TECHNICAL REQUIREMENTS

1. To use the Store, including browsing the offer, placing Orders, and using the Customer Account, the following are necessary:

1. a device with Internet access (computer, tablet, smartphone, or other end device),

2. an active internet connection with a bandwidth allowing for proper display of content,

3. an up-to-date web browser supporting cookies, JavaScript, and SSL/TLS encryption protocol (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge in their latest versions),

4. an active e-mail address enabling receiving messages from the Seller.

2. The Seller is not responsible for technical problems resulting from the Customer's devices or software, including limitations resulting from browser configuration, blocking cookies, using outdated software, or internet connection problems.

3. The Store uses cookies and other tracking technologies to ensure the proper functioning of the Store, analyze traffic, personalize content, and conduct marketing activities. Detailed information regarding cookies, including their types, purposes of use, and rules for managing consents, can be found in the Privacy Policy and Cookie Policy available on the Store's website.

4. The Customer can change cookie settings in their browser at any time. Limiting the use of cookies may affect some functionalities of the Store.

5. The Seller applies technical and organizational measures to ensure the security of data transmission, including connection encryption with the SSL/TLS protocol and protection against unauthorized access to Customer data.

§4. CUSTOMER ACCOUNT

1. Customer Account registration is voluntary. Purchases in the Store can be made without creating an Account, as a so-called guest purchase.

2. To create a Customer Account, it is necessary to fill out the registration form available in the Store, providing the required data (e-mail address, first name, last name) and setting an individual access password. After filling out the form, the Customer receives a registration confirmation message to the provided e-mail address.

3. The Customer Account enables, in particular:

1. viewing the full order history with details of each Order,

2. tracking the current status of orders in progress,

3. managing saved address data (delivery addresses, invoice details),

4. faster placement of subsequent Orders thanks to saved data,

5. using the electronic withdrawal from contract function available directly from the order history ( "Withdraw from contract" button),

6. managing marketing consents and newsletter subscription,

7. access to purchase documents (invoices, receipts).

4. The Customer is obliged to:

1. provide true, current, and complete data during registration and update them in case of changes,

2. maintain the confidentiality of Account access data (login and password) and not share them with third parties,

3. immediately notify the Seller of any unauthorized access to the Account or suspicion of a breach of access data security.

5. The Seller is not responsible for the consequences of the Customer sharing Account access data with third parties.

6. The Customer may delete the Account at any time by sending a request to the e-mail address: sklep@lumevia.pl or by using the appropriate function available in the Account panel. Account deletion takes place within 14 business days from the date of receipt of the request.

7. Account deletion does not affect:

1. orders already placed and being processed,

2. the rights and obligations of the Parties arising from concluded Sales Agreements,

3. the Seller's obligations arising from legal provisions, including archiving and accounting obligations,

4. the Customer's rights under warranty, guarantee, and the right of withdrawal from the contract.

8. The Seller reserves the right to delete the Customer's Account in case of violation of the Regulations by the Customer, particularly in case of providing false data, acting to the detriment of the Seller or other Customers, after prior request to cease the violations.

§5. OFFER AND PRICES

1. Information about Goods placed in the Store, particularly descriptions, photographs, technical parameters, compositions, prices, and availability, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, and not an offer within the meaning of Article 66 of the Civil Code.

2. All prices provided in the Store are gross prices, expressed in Polish zloty (PLN), and include the due VAT at the rate applicable on the day the Order is placed. Prices do not include delivery costs, which are separately indicated during the Order placement process at the stage of selecting the delivery method and in the Order summary before its finalization.

3. In the case of promotions, sales, or price reductions, the Seller shall always include information next to the product subject to the reduction about the lowest price of that Good applicable in the Store in the period of 30 days before the introduction of the reduction, in accordance with the provisions implementing Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019 (the so-called Omnibus Directive).

4. If the Good was available in the Store for a period shorter than 30 days before the introduction of the reduction, the Seller indicates the lowest price applicable in the period from the day the Good was introduced to the offer until the day the reduction was introduced.

5. The Seller reserves the right to change the prices of Goods available in the Store, introduce new Goods to the offer, withdraw Goods from the offer, conduct promotional campaigns, and introduce changes to them. The above rights do not affect Orders already placed – for such Orders, the prices applicable at the time of their placement apply.

6. Photographs of Goods placed in the Store are illustrative. The actual appearance of the Good, including shade, color, texture, may slightly differ from that presented in the photos due to the Customer's monitor settings, lighting during photography, and natural differences in production batches.

7. Information about the availability of Goods is updated on an ongoing basis. The Seller makes every effort to ensure that this information is up-to-date, but does not guarantee the availability of the Good at all times. In case of unavailability of the Good after placing an Order, the Seller immediately informs the Customer thereof in accordance with §9 section 3 of the Regulations.

8. The Seller informs about the method of verifying customer reviews posted in the Store. Reviews presented in the Store come exclusively from Customers who have actually purchased the given Good. Detailed information in this regard is available in the "Customer Reviews" section on the Store's website and in §16 of these Regulations.

§6. PLACING ORDERS

1. Orders can be placed around the clock, seven days a week, via the order form available in the Store. Orders placed on non-working days and outside the Seller's working hours are accepted for fulfillment on the first business day following the day the Order was placed.

2. To place an Order, the Customer performs the following actions:

1. Selection of Goods – the Customer browses the Store's offer, using the home page, product categories, internal search engine, direct links to products, or marketing activities conducted on Google, Meta channels, and the newsletter,

2. Adding to Cart – after entering the product card, the Customer selects the available variant of the Good (if applicable), specifies the quantity, and adds the Good to the Cart; after adding the product, the Customer can continue shopping or proceed to the Cart,

3. Cart Verification – in the Cart, the Customer verifies the selected Goods, their variants, quantities, and prices; at this stage, the Customer can change the quantity of products, remove a product from the Cart, or apply a discount code (if the Store provides such functionality); the Cart presents the value of the products and, if possible at this stage, information about delivery costs or conditions for obtaining free delivery,

Proceed to Checkout - after verifying the Shopping Cart, the Customer proceeds to the Order finalization process (Checkout),

Provide data - the Customer provides the data necessary to fulfill the Order:

1. e-mail address,

2. first and last name,

3. contact phone number,

4. delivery address (for physical products requiring delivery),

5. invoice data (if the Customer requires a VAT invoice) - including company name, address, tax identification number,

6. Log in or purchase as a guest - a Customer with an Account can log in before or during the purchase process and use saved data; a purchase can be made without creating a Customer Account (guest purchase),

7. Select delivery method - for physical products, the Customer selects an available delivery method from the presented options along with their corresponding costs; depending on the configuration used, the estimated delivery date may also be displayed; in the case of electronic vouchers or services for which physical delivery is not applicable, this stage is appropriately omitted or simplified,

8. Select payment method - the Customer selects the preferred payment method from the available options specified in §7 of the Regulations,

9. Acceptances and consents - before finalizing the Order, the Customer:

1. reads the Regulations and confirms acceptance thereof (mandatory),

2. confirms familiarization with the information required by the provisions of the consumer rights act, including information on the right to withdraw from the contract (mandatory for Consumers and PNPK),

3. may voluntarily consent to marketing communication,

4. may voluntarily subscribe to the newsletter,

5. may voluntarily express other consents required for specific marketing activities; marketing consents are not combined with the mandatory acceptance of the Regulations and are presented as separate, voluntary elements,

10. Order Summary - before finalization, the Customer receives a complete Order summary, including:

1. selected Goods with variants, quantities and unit prices,

2. value of Goods,

3. applied discounts (if applicable),

4. delivery cost,

5. selected delivery method,

6. selected payment method,

7. total amount to pay,

8. invoice data (if provided),

11. Finalization of the Order - after verifying all data, the Customer approves the Order by clicking the button clearly indicating the obligation to pay (e.g. "Order with obligation to pay", "Buy and pay" or equivalent).

3. The Customer's placement of an Order constitutes an offer to the Seller to conclude a Sale Agreement for the Goods covered by the Order under the terms specified in the Order and these Regulations.

4. After placing the Order, the Customer receives an automatic confirmation of its acceptance for processing to the provided e-mail address. This message contains:

1. confirmation of receipt of the Order,

2. Order number,

3. Order details (Goods, quantities, prices, delivery method, payment method, total amount),

4. Customer data,

5. link to the Regulations,

6. information about further steps of Order processing.

5. The Sale Agreement is concluded when the Seller sends an e-mail confirming the acceptance of the Order for processing, as referred to in paragraph 4 above.

6. In the case of electronic payments (BLIK, payment card, fast transfer, Apple Pay, Google Pay), after approving the Order, the Customer is redirected to the payment system operated by the selected payment operator, where they authorize the payment in accordance with the procedures of that operator.

7. If the Store provides discount codes, the Customer can apply the code in the Shopping Cart before proceeding to Checkout. The discount code:

1. is single-use and non-transferable, unless the terms of a given promotion state otherwise,

2. may only be used in accordance with the terms of the promotion specified by the Seller,

3. is not exchangeable for cash,

4. does not combine with other discount codes, unless the terms of the promotion state otherwise.

8. The Seller reserves the right to cancel the Order in the event of:

1. the Customer providing false or incomplete data preventing the Order from being processed,

2. inability to contact the Customer,

3. lack of payment within the deadline specified in §7 sec. 2 of the Regulations,

4. reasonable suspicion that the Order was placed for a purpose other than concluding a Sale Agreement (e.g. to violate the rights of the Seller or other persons),

5. an obvious error in the price or description of the Goods.

9. In the event of cancellation of the Order in accordance with paragraph 8 above, the Seller shall immediately inform the Customer thereof and, if payment has been made, shall refund the paid funds within 14 calendar days.

§7. PAYMENTS

1. The Seller provides the following payment methods:

1. BLIK – mobile payment made via a banking application,

2. payment card – payment by credit or debit card (Visa, Mastercard, Maestro and others accepted by the payment operator),

3. fast bank transfer – online transfer made via the selected bank,

4. Apple Pay – mobile payment for Apple device users,

5. Google Pay – mobile payment for Android device users

• – to the extent of availability offered by the selected payment operator cooperating with the Seller.

2. Payment should be made immediately after placing the Order, but no later than 2 business days from the date of placing the Order. Failure to pay within this period may result in the Seller canceling the Order.

3. Order processing begins after the payment is credited to the Seller's account or after receiving payment authorization confirmation from the payment operator.

4. In the event of an unsuccessful payment (e.g., no authorization, technical error, insufficient funds), the Customer receives relevant information and, to the extent possible with the payment operator used, the possibility of:

1. retrying payment using the same method,

2. choosing another payment method,

3. contacting the Seller to determine further action.

5. The Seller does not store Customers' payment card data. Card payments and other electronic methods are handled by an external payment operator, who ensures transaction security in accordance with applicable standards (including PCI DSS).

6. The Seller issues a sales document in accordance with the data provided by the Customer during the Order placement:

1. fiscal receipt – for Customers who did not request a VAT invoice,

2. VAT invoice – for Customers who provided invoice data (including NIP) in the Order form.

7. The VAT invoice is issued in electronic form and sent to the Customer's e-mail address provided in the Order, unless the Customer requested a paper invoice. An electronic invoice has the same legal force as a paper invoice.

8. The Customer can download the VAT invoice from the Customer Account (if they have an Account) or from the link sent in the e-mail.

9. In the event of the need to issue a corrective invoice or a duplicate invoice, the Customer contacts the Seller at the e-mail address: sklep@lumevia.pl.

§8. DELIVERY

1. Delivery of Goods is carried out only on the territory of the Republic of Poland, unless the Store's offer or the terms of a specific promotion state otherwise.

2. Available delivery methods and their costs are presented to the Customer at the Order placement stage, before its approval. Delivery costs are added to the Order value and clearly indicated in the Order summary.

1. The Seller offers the following delivery methods (depending on availability and type of Goods):

1. courier delivery – delivery to the indicated address via a courier company,

2. parcel locker – delivery to the parcel locker selected by the Customer,

3. personal pickup – if such an option is provided by the Seller,

4. other methods indicated in the Store.

4. Depending on the chosen delivery method and the availability of the Goods, the Customer may receive information about the estimated delivery time. This information is indicative and does not constitute a binding commitment of the Seller as to the exact delivery date of the shipment.

5. Orders are processed within the period indicated on the Store's website, in the product description or in the order summary, counted from the date of conclusion of the Sale Agreement (i.e. from the date the Customer receives confirmation of the order acceptance for processing) and payment confirmation.

6. If the fulfillment period has not been individually specified for a given Good or Order, the Seller fulfills the Order without undue delay, no later than 30 days from the date of conclusion of the Sale Agreement, in accordance with Article 543 (1) § 1 of the Civil Code.

7. In the case of electronic vouchers or other Goods for which physical delivery is not required, the delivery selection stage is appropriately omitted or simplified. Electronic vouchers are sent to the Customer's e-mail address provided in the Order immediately after payment confirmation.

8. In the case of a Consumer and an Entrepreneur with consumer rights (PNPK), the risk of accidental loss or damage to the Goods passes to the Consumer or PNPK at the moment the Goods are handed over to the Consumer, PNPK, or a third party indicated by the Consumer or PNPK, other than the carrier. The above provision applies with due regard for the exceptions provided for in Article 548 of the Civil Code.

9. In the case of an Entrepreneur who is not a Consumer or PNPK, the risk of accidental loss or damage to the Goods passes to the Entrepreneur at the moment the Goods are handed over to the carrier, unless the concluded contract specifies a different moment for the transfer of this risk.

10. After dispatch, the Customer receives an e-mail with information about the shipment of the Order along with a tracking number enabling them to track its status on the carrier's website (if the chosen delivery method allows shipment tracking).

11. In the event of the Customer's absence at the indicated delivery address at the time of delivery, the courier leaves a notice of attempted delivery. Further collection procedures are determined by the carrier's regulations. If the shipment is not collected within the period specified by the carrier and is returned to the Seller, the Seller contacts the Customer to determine further action.

12. The costs of re-sending a shipment returned due to the Customer's fault (e.g. due to non-collection, providing an incorrect address) shall be borne by the Customer.

13. The Customer is obliged to check the condition of the shipment in the presence of the courier. If damage to the shipment is found, the Customer should draw up a damage report with the courier and immediately inform the Seller thereof.

§9. ORDER FULFILLMENT

1. The fulfillment of Orders for physical Goods includes the following stages:

1. payment verification – confirmation of payment receipt or payment authorization by the payment operator,

2. Order picking – preparation of Goods covered by the Order,

3. parcel preparation – packaging of Goods in accordance with standards ensuring their safety during transport,

4. shipping – handing over the parcel to the carrier.

2. The Customer is kept informed about the Order status via:

1. e-mail messages sent to the address provided in the Order,

2. Customer Account panel (if the Customer has an Account and is logged in).

3. In case of unavailability of the ordered Goods or impossibility to fulfill the Order within the declared period, the Seller shall immediately inform the Customer and propose:

1. extension of the Order fulfillment period,

2. change of Goods to another available (if the Customer agrees),

3. cancellation of the Order in whole or in part concerning the unavailable Goods.

4. In case of Order cancellation due to reasons attributable to the Seller (unavailability of Goods, impossibility of fulfillment), the Seller shall refund all payments made by the Customer, including delivery costs, immediately, no later than within 14 calendar days from the date of informing the Customer about the cancellation.

5. The refund shall be made using the same payment method as used by the Customer, unless the Customer has expressly agreed to a different solution that does not involve any costs for them.

6. In case of payment problems (e.g., lack of authorization, transaction rejection by the bank), the Customer receives appropriate information with instructions for further action (possibility to re-attempt payment, change payment method, contact the Seller).

§10. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The Consumer and PNPK have the right to withdraw from a distance Sales Agreement without giving any reason within 14 calendar days from the day on which the Consumer or PNPK (or a third party indicated by them, not being a carrier) took possession of the Goods, in accordance with Art. 27 and 28 of the Consumer Rights Act.

2. In the case of an Agreement covering multiple Goods delivered separately, in batches or in parts, the 14-day period runs from the date of taking possession of the last Good, batch or part.

3. To meet the withdrawal deadline, it is sufficient to send a statement of withdrawal before the expiry of this period.

4. A statement of withdrawal from the Agreement may be made as follows:

1. electronically via the form in the Store – a Customer with a Customer Account can use the electronic withdrawal from the agreement function available directly from the order history (button "Withdraw from agreement"); after completing and sending the form, the Customer receives immediate confirmation of acceptance of the statement by e-mail on a durable medium,

2. by e-mail – by sending a statement to: sklep@lumevia.pl,

3. in writing – by sending a statement by letter to: Lumévia Adrian Najder, al. Marcina Kromera 25C, 51-163 Wrocław,

4. using the sample form – the Consumer or PNPK may use the sample withdrawal form constituting Annex No. 1 to these Regulations; the use of the sample is voluntary.

5. The statement of withdrawal from the Agreement should contain at least:

1. Consumer's or PNPK's name and surname,

2. Consumer's or PNPK's address,

3. e-mail address or other correspondence address,

4. Order number or other element identifying the Agreement,

5. date of conclusion of the Agreement or date of taking possession of the Goods,

6. an unambiguous statement of withdrawal from the Agreement.

6. If the Consumer or PNPK submits a statement of withdrawal from the agreement electronically, the Seller shall immediately send to the consumer, on a durable medium, confirmation of receipt of the statement of withdrawal from the agreement.

7. In case of withdrawal from the Agreement, the Consumer or PNPK is obliged to return the Goods to the Seller immediately, no later than within 14 calendar days from the date of submitting the statement of withdrawal from the Agreement.

8. The Goods should be sent to the address: Lumévia Adrian Najder, al. Marcina Kromera 25C, 51-163 Wrocław, with the note "Return - withdrawal from the agreement".

9. The costs of direct return of the Goods to the Seller shall be borne by the Consumer or PNPK, unless the Seller has explicitly indicated that it covers these costs or has not informed the Consumer or PNPK about the obligation to bear these costs.

10. The Consumer or PNPK is liable only for the decrease in the value of the Goods resulting from using them in a manner exceeding what is necessary to ascertain the nature, characteristics and functioning of the Goods, in accordance with Art. 34 sec. 4 of the Consumer Rights Act.

11. The Seller shall refund all payments received from the Consumer or PNPK, including the costs of delivery of the Goods (with the exception of additional costs resulting from the delivery method chosen by the Consumer or PNPK other than the cheapest standard delivery method offered by the Seller), immediately, no later than within 14 calendar days from the date of receiving the statement of withdrawal from the Agreement.

12. The Seller may withhold the refund until the Goods are returned or the Consumer or PNPK provides proof of their return (e.g., shipping confirmation), whichever occurs first.

13. The refund shall be made using the same payment method as used by the Consumer or PNPK when making payment for the Order, unless the Consumer or PNPK has expressly agreed to a different solution that does not involve any costs for them.

14. If the Seller has not offered to collect the Goods from the Consumer or PNPK themselves, they may refuse to refund the payment until they receive the Goods back or the Consumer or PNPK provides proof of their return.

15. The right to withdraw from the Agreement does not apply to the Consumer and PNPK in relation to Agreements listed in Art. 38 of the Consumer Rights Act, in particular:

1. where the subject of the performance is non-prefabricated Goods, manufactured according to the Consumer's or PNPK's specifications or serving to satisfy their individualized needs,

2. where the subject of the performance is Goods that spoil quickly or have a short shelf life,

3. where the subject of the performance is Goods delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the package has been opened after delivery – this applies in particular to cosmetics,

4. where the subject of the performance are Goods which, after delivery, due to their nature, become inseparably connected with other items,

5. where the subject of the performance are sound or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery,

6. for the supply of digital content that is not stored on a tangible medium, if the performance has begun with the express consent of the Consumer or PNPK before the expiry of the withdrawal period and after being informed by the Seller about the loss of the right to withdraw from the agreement.

16. In case of doubt as to the possibility of withdrawing from the Agreement in relation to a specific Good, the Customer may contact the Seller before placing the Order.

§11. COMPLAINTS – NON-CONFORMITY OF GOODS WITH THE AGREEMENT

1. The Seller is liable to the Consumer and PNPK for non-conformity of the Goods with the Agreement existing at the time of delivery and revealed within 2 years from that moment, in accordance with the provisions of the Consumer Rights Act (Art. 43a et seq.).

2. Goods conform to the Agreement if, in particular:

1. it matches the description, type, quantity, quality, completeness and functionality specified in the Agreement,

2. it is suitable for the purpose for which goods of this type are normally used, taking into account applicable legal provisions, technical standards or good practices,

3. it is of such quantity and has such characteristics, including durability and safety, as are typical for goods of this type and which the Consumer or PNPK can reasonably expect, taking into account the nature of the Goods and public assurances made by the Seller, the manufacturer or its representative,

4. it is delivered with accessories and instructions that the Consumer or PNPK can expect,

5. it corresponds to the sample or model made available by the Seller before concluding the Agreement.

3. In case of non-conformity of the Goods with the Agreement, the Seller is liable to the Consumer and PNPK on the terms specified in the Act of May 30, 2014, on consumer rights.

4. In case of non-conformity of the Goods with the Agreement, the Consumer or PNPK may demand its repair or replacement, in accordance with the provisions of the Consumer Rights Act.

5. The Seller may replace the Goods instead of repairing them or repair the Goods instead of replacing them, if the method of bringing the Goods into conformity with the Agreement chosen by the Consumer or PNPK is impossible or would require excessive costs.

6. If the Seller:

1. refused to repair or replace the goods,

2. did not repair or replace the goods,

3. attempted to repair or replace, but the goods are still not in conformity with the agreement,

4. stated that it will not repair or replace the goods within a reasonable time or without undue inconvenience to the consumer,

then the Consumer or PNPK has the right to demand a price reduction or – in case of significant non-conformity with the agreement – to withdraw from the agreement. If the lack of conformity with the agreement is significant, the Consumer or PNPK may demand a price reduction or withdrawal from the agreement, without first exercising the right to demand repair or replacement.

7. The Consumer or PNPK cannot withdraw from the Agreement if the non-conformity of the Goods with the Agreement is insignificant. It is assumed that the non-conformity of the Goods with the Agreement is significant unless the Seller proves that the non-conformity is insignificant.

8. Detailed rules for the Seller's liability for non-conformity of the Goods with the Agreement, including rules for repair, replacement, price reduction and withdrawal from the Agreement, are set out in the provisions of the Consumer Rights Act.

9. A complaint due to non-conformity of the Goods with the Agreement can be submitted:

1. by e-mail – to the address: sklep@lumevia.pl,

2. in writing – to the address: Lumévia Adrian Najder, al. Marcina Kromera 25C, 51-163 Wrocław,

3. by phone – to the phone number: 733 190 120 (during customer service hours).

10. The complaint description should include at least:

1. Customer's name and surname,

2. e-mail address or correspondence address,

3. Order number or other element identifying the purchase (e.g., invoice number, purchase date),

4. detailed description of the non-conformity of the Goods with the Agreement and its manifestations,

5. specified customer request (repair, replacement, price reduction, withdrawal from the Agreement),

6. possibly – photographic documentation or other documentation confirming the non-conformity.

11. The Seller will respond to the complaint within 14 calendar days from the date of its receipt. Failure of the Seller to respond within this period means that the Seller considered the complaint to be justified.

12. If it is necessary to deliver the Goods to the Seller for the complaint to be processed, the Seller will inform the Customer about this. The Customer delivers the Goods to the address indicated by the Seller at the Seller's expense.

13. The Seller may collect the Goods from the Consumer or PNPK at its own expense.

14. The Seller shall repair or replace the Goods within a reasonable time from the moment the Seller was informed by the Consumer or PNPK about the non-conformity of the Goods with the Agreement, and without undue inconvenience to the Consumer or PNPK, taking into account the specifics of the Goods and the purpose for which the Consumer or PNPK acquired them.

15. The costs of repair or replacement of the Goods, including in particular the costs of packaging, shipping, labor and materials, shall be borne by the Seller.

16. If the price is reduced, the reduced price shall bear the same proportion to the price resulting from the Agreement as the value of the non-compliant Goods bears to the value of the compliant Goods.

17. In the event of withdrawal from the Agreement due to non-compliance of the Goods with the Agreement, the Consumer or PNPK shall immediately return the Goods to the Seller at the Seller's expense. The Seller shall immediately return the price to the Consumer or PNPK, no later than within 14 calendar days from the date of receipt of the Goods or proof of their dispatch.

18. The response to the complaint is provided to the Customer in the same form in which the complaint was submitted, unless the Customer indicated a different preferred form of contact.

19. The provisions of this paragraph regarding liability for non-compliance of Goods with the Agreement apply only to Consumers and PNPK. The Seller's liability towards Entrepreneurs under the warranty for defects in Goods is excluded to the extent permitted by law.

§12. WARRANTY

1. Goods available in the Store may be covered by a warranty granted by the manufacturer, distributor, or Seller. Information about the warranty, its scope, conditions, and period of validity is always provided:

1. on the product page in the Store,

2. in the documents attached to the Goods (warranty card, user manual),

3. on the packaging of the Goods.

2. The warranty is an additional right and does not exclude, limit, or suspend the rights of the Consumer or PNPK resulting from the provisions on non-compliance of the Goods with the Agreement (statutory warranty). The Consumer or PNPK freely decides which rights they wish to exercise – they can pursue claims under the warranty or under the non-compliance of the Goods with the Agreement.

3. For Goods covered by a warranty, the Customer may submit a warranty claim directly to the warrantor (manufacturer, distributor) or to the Seller, in accordance with the warranty terms.

4. The warranty terms, including the method and place for submitting warranty claims, are specified in the warranty document attached to the Goods or available on the warrantor's website.

5. The Seller is not responsible for the fulfillment of warranty obligations by the manufacturer or distributor, unless the Seller itself has granted the warranty.

§13. OUT-OF-COURT DISPUTE RESOLUTION METHODS

1. The Seller informs the Consumer and PNPK about the possibility of using out-of-court methods for handling complaints and pursuing claims. The use of out-of-court dispute resolution methods is voluntary, and their conduct requires the consent of the parties, in accordance with applicable regulations.

2. Consumers and PNPK may, in particular:

1. seek assistance from the municipal (district) consumer ombudsman;

2. seek assistance from a social organization whose statutory tasks include consumer protection;

3. submit a request for initiation of proceedings for out-of-court dispute resolution to the appropriate authorized entity, in accordance with the Act of September 23, 2016, on out-of-court resolution of consumer disputes.

3. Information regarding authorized entities for conducting out-of-court consumer dispute resolution proceedings, as well as the rules and procedures for using these proceedings, are available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl.

4. The Consumer and PNPK may also seek assistance from the competent Provincial Inspectorate of Trade Inspection, within its jurisdiction.

5. These provisions do not limit the right of the Consumer or PNPK to pursue claims before the competent common court or to use other legal remedies provided by law.

6. Contact with the Seller regarding out-of-court dispute resolution is possible via e-mail: sklep@lumevia.pl.

§14. PERSONAL DATA PROTECTION

1. The administrator of Customers' personal data processed in connection with the operation of the Store is:

• Lumévia Adrian Najder al. Marcina Kromera 25C 51-163 Wrocław e-mail: sklep@lumevia.pl phone: 733 190 120

2. Customers' personal data are processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR) and applicable national personal data protection regulations.

3. Customers' personal data are processed for the purposes of:

1. performance of Sales Agreements (legal basis: Article 6(1)(b) of the GDPR),

2. fulfillment of legal obligations imposed on the Seller, including tax and accounting obligations (legal basis: Article 6(1)(c) of the GDPR),

3. maintaining a Customer Account (legal basis: Article 6(1)(b) of the GDPR),

4. handling complaints and claims (legal basis: Article 6(1)(b) and (c) of the GDPR and Article 6(1)(f) of the GDPR – legitimate interest of the Seller),

5. direct marketing of the Seller's products and services (legal basis: Article 6(1)(f) of the GDPR – legitimate interest of the Seller),

6. sending newsletters – only with the Customer's voluntary consent (legal basis: Article 6(1)(a) of the GDPR),

7. conducting marketing activities using analytical and remarketing tools (Google Analytics, Google Ads, Meta Pixel) – after obtaining appropriate consents from the Customer (legal basis: Article 6(1)(a) of the GDPR).

4. Providing personal data is:

1. voluntary, but necessary for the conclusion and performance of the Sales Agreement – failure to provide data makes it impossible to place an Order,

2. voluntary in terms of marketing consents – lack of consent does not affect the possibility of making a purchase.

5. Customers' personal data may be transferred to the following categories of recipients:

1. payment operators – to the extent necessary for payment processing,

2. courier companies and postal operators – to the extent necessary for delivery,

3. IT and hosting service providers – to the extent necessary for the maintenance and operation of the Store,

4. analytical and marketing tool providers (Google, Meta) – after obtaining appropriate consents,

5. state authorities and other entities authorized by law.

6. Customers' personal data are stored for the period of:

1. performance of the Sales Agreement and pursuing claims arising therefrom,

2. required by law, in particular tax and accounting regulations (at least 5 years from the end of the year in which the tax obligation arose),

3. until consent is withdrawn – in the case of data processing based on consent,

4. until an effective objection is raised – in the case of data processing based on the legitimate interest of the Seller.

7. The Customer has the following rights:

1. right of access to their personal data (Article 15 GDPR),

2. right to rectification of data (Article 16 GDPR),

3. right to erasure of data ("right to be forgotten") – in cases specified in Article 17 GDPR,

4. right to restriction of processing of data (Article 18 GDPR),

5. right to data portability (Article 20 GDPR),

6. right to object to data processing (Article 21 GDPR),

7. right to withdraw consent at any time – in the case of data processing based on consent; withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal,

8. right to lodge a complaint with a supervisory authority – the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

8. To exercise the above rights, the Customer can contact the Seller:

1. by e-mail: sklep@lumevia.pl,

2. in writing to the address: al. Marcina Kromera 25C, 51-163 Wrocław.

9. Detailed information regarding personal data processing, including purposes, legal bases, storage period, data recipients, and Customer rights, is contained in the Privacy Policy available on the Store's website at skleplumevia.pl.

§15. NEWSLETTER AND MARKETING COMMUNICATION

1. The Customer may voluntarily subscribe to the Store's newsletter by providing their e-mail address in the subscription form available on the Store's website or during order placement.

2. Newsletter subscription and expressing marketing consents are entirely voluntary and independent of the acceptance of these Regulations and the possibility of making a purchase. Lack of consent to marketing communication does not affect the possibility of placing an Order or the performance of a Sales Agreement.

3. The newsletter may contain information about:

1. new products available in the Store,

2. promotions, sales, and special offers,

3. product recommendations tailored to the Customer's interests,

4. changes in the operation of the Store,

5. other commercial and marketing information related to the Seller's activity.

4. The Customer may unsubscribe from the newsletter at any time by:

1. clicking the unsubscribe link contained in the footer of each newsletter message,

2. changing settings in the Customer Account panel (if the Customer has an Account),

3. sending an e-mail with a request to unsubscribe from the newsletter to: sklep@lumevia.pl.

5. Unsubscription from the newsletter is carried out immediately, no later than within 48 hours of receiving the request.

6. The Seller may also conduct marketing communication through other channels (e.g., Google Ads, Meta Ads, remarketing) – only after obtaining appropriate consents from the Customer expressed through the cookie consent management mechanism or in the Order form.

7. The Customer may withdraw consent to marketing communication at any time by contacting the Seller at the e-mail address: sklep@lumevia.pl or by changing consent settings in the Customer Account panel.

8. Withdrawal of consent to marketing communication does not affect the lawfulness of data processing carried out before the withdrawal of consent.

§16. LOYALTY PROGRAM

1. The Seller may operate a loyalty program addressed to Store Customers. The launch of the loyalty program, its scope, and any changes in this regard depend solely on the Seller's decision.

2. If a loyalty program is launched, the Seller will make available on the Store's website a separate loyalty program regulations, specifying in particular the rules for joining the program, terms of participation, method of calculating and using accumulated points or other benefits, and the duration of the program.

3. Participation in the loyalty program is voluntary and is not a condition for placing an Order or concluding a Sales Agreement.

4. Detailed information about the currently applicable loyalty program, if such a program is offered by the Seller at a given time, is available on the Store's website.

§17. CUSTOMER REVIEWS

1. Customer reviews regarding Goods or the Store may be presented in the Store to help other Customers make purchasing decisions.

2. The Seller ensures that the presented reviews come exclusively from persons who:

1. actually used the Goods,

2. purchased the Goods in the Store,

3. have been verified as actual purchasers (e.g., by verifying the Order number, email address).

3. Reviews can be collected:

1. automatically – by sending invitations to leave a review after the Order is completed,

2. via a form available in the Store – for Customers who have an Account and have been verified as purchasers,

3. via external review platforms cooperating with the Seller (if applicable).

4. The Seller does not modify the content of reviews, subject to the right to:

1. delete reviews containing unlawful, offensive, vulgar, or infringing content on the personal rights of third parties,

2. delete reviews that do not meet verification requirements (e.g., reviews from persons who have not made a purchase),

3. delete reviews containing spam, advertising content, or links to external websites.

5. The Customer submitting a review consents to its publication in the Store and to the processing of the provided data (name or pseudonym, review content, rating) for the purpose of presenting the review to other Customers.

6. The Customer may at any time request the deletion of their review by contacting the Seller at the email address: sklep@lumevia.pl.

§18. PROVISIONS CONCERNING ENTREPRENEURS (B2B)

1. The provisions of this paragraph apply only to Customers who are Entrepreneurs (not Consumers or PNPK) and apply to the extent that legal provisions allow for different regulation of the rights and obligations of Entrepreneurs.

2. Exclusion of warranty liability: The Seller's liability under the warranty for physical and legal defects of Goods towards the Entrepreneur is excluded to the fullest extent permitted by law, in particular by Article 558 § 1 of the Civil Code.

3. Limitation of liability for damages: The Seller is not liable to the Entrepreneur for:

1. lost profits (lucrum cessans),

2. indirect damages,

3. damages resulting from improper use of the Goods,

4. damages caused by the fault of the Entrepreneur or third parties.

4. Jurisdiction: Any disputes arising from Contracts concluded with Entrepreneurs shall be settled by the common court locally competent for the Seller's registered office, i.e., the court competent for Wrocław, unless mandatory legal provisions state otherwise.

5. Right of withdrawal: The Entrepreneur is not entitled to withdraw from the Sales Agreement under the terms provided for Consumers and PNPK in the Consumer Rights Act. Withdrawal from the Agreement by the Entrepreneur is possible only in cases provided for in the Civil Code or with the Seller's consent.

6. Order fulfillment period: In the case of Entrepreneurs, the Order fulfillment period may be extended in justified cases, about which the Seller will inform the Entrepreneur.

7. Amendment of the Regulations: Amendments to the Regulations are binding on the Entrepreneur upon their publication in the Store, unless the Entrepreneur, within 7 days from the date of publication of the amendments, submits a statement of non-acceptance of the amendments. In such a case, Contracts concluded before the amendment of the Regulations shall be executed under the previous terms.

§19. AMENDMENTS TO THE REGULATIONS

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